Tracy morris illinois valley community college aacrao. Toms book, inside the magic kingdom provides the perfect vehicle for that integration. Inside the magic kingdom has 1 available editions to buy at half price books marketplace. Inside the magic kingdom by thomas k connellan, ph. There are some very good ideas in there and some that disney probably actually uses. Its tied in part to toms wall street journal bestseller inside the magic kingdom which describes how disney creates exceptional customer experiences and how you can do the same. Zemke and coauthor tom connellan set up an easytograsp framework of what it. Its about several business folks who are sent to take a tour of disney to learn their keys to success. Gary sinise says you can never give enough, but you can always give a little bit.
As one of the premier rare book sites on the internet, alibris has thousands of rare books, first editions, and signed books available. Inside the magic kingdom seven keys to disneys success. Selling power magazine labeled him one of seven tough talking and truth telling keynote speakers because he always delivers actionable ideas. Tom connellan is a business keynote speaker regularly used by leading firms such. Tom connellan communicates the lessons using a business novel or story approach. Tom connellan books list of books by author tom connellan. The author of eight books and numerous articles, tom connellan has been quoted in leading publications such as u. Thomas k connellan disney is recognized and admired around the world. Participants sense toms passion and enthusiasm right away. Toms unique approach reveals thoughtprovoking ideas to keep. Thomas is famous for the words and music of molly macalpin, which is better known today as carolans dream.
This presentation is based upon toms next book the 1% solution tm. Valuable team building lessons from inside the magic kingdom. Inside the magic kingdom seven keys to disneys success by tom connellan has brought the attention back to the magic of disneys almost fanatical attention to detail and how they provide for their customers. And disney is one of the best models there isespecially the magic kingdom.
Sustaining knock your socks off service edition 1 by tom. Based on interviews and discussions with present and former disney employees, this book discloses the secrets behind disneys success and explains why it has so many repeat customers. One of the best ways to do that is with a good business model. When companies like marriott, dell, and ge want to take performance to another level, they all turn to one man tom connellan. Buy inside the magic kingdom by thomas k connellan, ph. They give you something to think about and a way to raise the bar in customer service. One percent solution author tom connellan reveals foreheadslapping success tip become effective before you try to become efficient, says author and performance expert tom connellan. Seven keys to disneys success by tom connellan and a great selection of related books, art and collectibles available now at. Participants sense tom s passion and enthusiasm right away. Seven keys to disneys success by tom connellan is a great fiction book. See the complete profile on linkedin and discover toms. This book, inside the magic kingdom, by tom connellan, reveals seven lessons through a fictional meeting of people coming from all different walks of business, gathered at a seminar conducted onsite at disneys magic kingdom theme park. This book is about how to take yourself, your team, and your company to the next level of customer satisfaction. If you have not read this book, i definitely suggest it.
It truly displays disneys leadership, attention to detail, and extreme effortsuccess. Whether its an hour long keynote or a day long interactive session, toms unique combination of solid research. Tom s unique approach reveals thoughtprovoking ideas to keep. Seven keys to disneys success rev edition 9781885167231 by tom connellan for up to 90% off at. Seven keys to disney s success by tom connellan and a great selection of related books, art and collectibles available now at. A leading authority on the organizational changes necessary to create high performance customer retention, and service quality when companies like marriott, dell, and ge want to take performance to another level, they all turn to one man tom connellan. Free shipping and pickup in store on eligible orders. Here he recreates a fictional visit to disneys magic kingdom to bring to life examples of the customer service concepts disney practices.
Now hes doing it again with sustaining knock your socks off service telling how companies can successfully hang on to the efforts they started in the gold rush toward service quality. Shop amongst our popular books, including 5, inside the magic kingdom, the 1% solution for work and life and more from tom connellan. Tom knows what its like to be on the firing line of business and this practical experience comes through in his books and keynotes. The companys remarkable success comes from its ability to keep customers coming back again and again. Based on hours of interviews and discussions with present and former disney employees, inside the magic kingdom discloses the secrets behind disneys. Whether its an hourlong keynote or a daylong interactive session, toms unique combination of solid research and streetsmart business sense will make his appearance a meeting highlight. Here he recreates a fictional visit to disney s magic kingdom to bring to life examples of the customer service concepts disney practices. Tom started a service company in the health care field and built it into a network of 1200 instructors serving 300 hospitals and most of the fortune 500 firms. Book summary inside the magic kingdom seven keys to disneys success by. Tom connellan this book is centered around a gang of five who spend a week at disney world park to learn how disney offers great customer service to millions of park visitors. It incorporates some of his research into olympic gold. A new york times bestselling author, tom connellan is keynote speaker whose clients include fedex, marriott, neiman marcus, dell, sony, and home depot. Tom connellan knows what its like to be on the firing line of business during turbulent times and audiences connect with this practical experience.
Shows how all businesses can retain customer loyalty. Both he and his brother, william connellan became harpers. Inside the magic kingdom book by thomas k connellan, ph. If youre looking for a great keynote speaker to open your next meeting, tom probably belongs on your short list of possibilities. Seven keys to disney s success 9781885167231 by tom connellan and a great selection of similar new, used and collectible books available now at great prices. It truly displays disney s leadership, attention to detail, and extreme effortsuccess. Because he works with other clients, he is able to illustrate points with examples from disney as well as other worldclass companies. Look over these five tomconnellan ataglance points and see if they match what you want. Thomas connellan speaker, keynote, booking agent, bureau. Rent inside the magic kingdom seven keys to disneys success 1st edition 9781885167231 and save up to 80% on textbook rentals and 90% on used textbooks. Inside the magic kingdom, by tom connellan, tells the story of disneys physical kingdoms. Look over these five tomconnellanataglance points and see if they match what you want. This book, inside the magic kingdom, by tom connellan, reveals seven lessons through a fictional meeting of people coming from all different walks of business, gathered at a seminar conducted onsite at disney s magic kingdom theme park.
View tom connellans profile on linkedin, the worlds largest professional community. Connellan was neither encouraged nor authorized by disney management to write this book, but he did attend a disney university seminar in lake buena vista, florida, to learn more about the disney approach. Seven keys to disneys success 9781885167231 by tom connellan and a great selection of similar new, used and collectible books available now at great prices. See all books authored by tom connellan, including inside the magic kingdom. Connellan was born about 16401645 at cloonamahon, county sligo. Book awards book club selections books by author books by series coming soon. Inside the magic kingdom mer disney employees, inside the magic kingdom discloses the secrets behind the theme parks success and explains why more than twothirds of its 30 million guests are repeat customers. The seven keys to disneys success are from the mind of tom connellan. Tom connellan is the author of inside the magic kingdom 3.
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